Our Support Desk provides a hub for customers to ask questions and report problems. If you are setting up your computer to use our Ontrac® product for the first time and are experiencing problems, please read through the Support FAQ page. Your problem may already be solved. A highly responsive source of telecommunications expertise is available to assist customers with any queries they may have with the operation and use of our products and services. The support centre can be contacted by telephone from 9:00am to 9:00pm Eastern Standard Time or via e-mail at anytime.     Telephone Support: 1300 793 725   Email Support:  support@vircom.com.au   Support FAQ:  Frequently Asked Questions		Visual Plugin Tests   Adobe SVG Plugin   Sun Java Applet Plugin Downloads   Adobe Acrobat Reader Plugin   Browser and Plugin Detection: Your browser is: Unknown Is the Adobe® SVG plugin installed on my browser? We were unable to detect if the SVG plugin is installed. Is Java enabled on my browser? We were unable to detect if Java is enabled. Please note: We were unable to detect if your browser is ready for Ontrac®
Install or Download Plugins: Vircom are committed to providing high quality solutions using the best technology the industry has to offer. Below are some useful links to plugins and extensions you may need when using an Ontrac® product.   The Adobe® SVG Viewer provides the next generation of data-driven, interactive, and personalized graphics on the web. The Adobe® SVG Viewer includes a number of new features and performance enhancements. If you are unable to see the animations to the right, you will need to install the Adobe® SVG Viewer [Please note that SVG is only supported on Internet Explorer for PC] [To install click on the Adobe SVG Viewer link above, locate the download button and follow all instructions.]   To enable the OnTrac® navigation menu you may need to install Sun's Java applet plugin. NOTE: If you see a grey box to the right, instead of the sample navigation menu you will need to install Sun's Java applet plugin. For an automatic installation for of the Sun Java VM click on the Java link below. [Automatic Installation]   To view documents in PDF format you will need Adobe® Acrobat Reader. [To install click on the Adobe Acrobat Reader link above and follow the steps.]