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Please take some time and fill out the Vircom Online Questionnaire.

Vircom respects your privacy. Your information will be used solely to contact you regarding your Vircom Questionnaire answers.

Please complete at least 10 of the questions below:
Contact Information
Company Name:
Company URL:
Full Name:
Position:
Email:
Phone Number:
Fax Number:
Q1: What Industry does your company principally operate in?
  a)  Accommodation, Café, Restaurants
  b)  Agriculture, Forestry, Fishery
  c)  Communication Services
  d)  Construction
  e)  Cultural & Recreational Services
  f)  Electricity, Gas, Water
  g)  Finance, Investing, Banking
  h)  Government, Administration, Defence
  i)  Health, Community Services
  j)  Insurance
  k)  Manufacturing
  l)  Mining
  m)  Personal/Other Services
  n)  Retail
  o)  Transport, Storage
  p)  Wholesale
Q2: How Many Employees Belong to Your Company?
  a)  0-100
  b)  100-500
  c)  500-1000
  d)  1000-5000
  e)  More than 5000
Q3: Has your company signed a Telecommunications Outsourcing
      Agreement?
 a)  YES        Whole of business   
  Selected Services   
  Name of outsource organisation:   
 b)  NO       
Q4: How much approximately does your organisation spend on
      Telecommunications per year? (please tick appropriate box)
    Fixed     Data     Mobiles  
  a)  $0-1 Million  
  b)  $2-5 Million  
  c)  $5-10 Million  
  d)  More than $10 Million  
Q5: Do you use more than one carrier?
  a)  NO - Single Carrier
  b)  YES - Multiple Carriers
Q6: Is Bill Management a problem for your Company?
  a)  NO
  b)  YES
  c)  Don't know
  If YES, what aspect(s) do you see as a concern?
    a)  Allocation of cost
    b)  Personal use of Mobiles
    c)  Management of Mobiles
    d)  Incorrect use of facilities
    e)  Correct application of agreed tariff rates
Q7: What external issues do you see affecting your
      telecommunications functions & activities in the
      next 5 years? (be they Positive or Negative)
  a)  General Business
  b)  Economic
  c)  Legal
  d)  Political
Q8: What telecommunication management issues do
      you see occurring in the next five years?
      (you can tick more than one answer)
   Immediate   Future 
  a)  Provision of Advice   
  b)  Outsourcing   
  c)  Management & Allocation of Cost   
  d)  Personal use of mobiles   
  e)  Asset Management   
  f)  Mobile asset management   
  g)  3G / Next Generation Products   
  h)  Non telecommunications items
 charged to the bill 		  
  i)  Other      
  j)  Other      
Q9: What telecommunication services does your company use on
      a regular basis and how are they provided?
      (you can tick more than one answer)
  Current Inhouse   Current Outsource   Plan to outsource next 5 years
  a)  Mobile Telephone Reporting   
  b)  PABX Installation   
  c)  Equipment Auditing   
  d)  Bill Analysis   
  e)  Strategic Planning   
  f)  Communications Network
 Design 		  
  g)  Project Management   
  h)  Cabling Services   
  i)  Help desk Operations   
  j)  Mobile Fleet Management   
Q10: What telecommunication analysis and management software /
        functions does your company use on a regular basis?
        (you can tick more than one answer)
  Current Inhouse   Current Outsource   Plan to outsource next 5 years
  a)  Bill Analysis   
  b)  Bill Audit   
  c)  Carrier Cost Comparison   
  d)  Call Profiling   
  e)  Asset Register   
  f)  Historic Trend Analysis   
  g)  Other     
  If Inhouse:
  Did your company develop the software?    YES   NO  
  If no, what is the supplier / system used:
Q11: How does your company procure the following
        telecommunications hardware??
        (you can tick more than one answer)
  Current Inhouse   Current Outsource   Plan to outsource next 5 years
  a)  Mobiles   
  b)  Telephones   
  c)  PABX   
  d)  Other (e.g.: Headphones)   
Q12: What telecommunication service activities does your company
        undertake on a regular basis?
        (you can tick more than one answer)
  Current Inhouse   Current Outsource   Plan to outsource next 5 years
  a)  Equipment Audit   
  b)  General Advice / Consulting   
  c)  Tariff Negotiation   
  d)  Telecommunications
 Outsourcing 		  
  e)  Mobile Fleet Management   
  f)  Equipment Installation   
  g)  Help Desk   
  h)  Other     
Q13: How do you structure the fees for your bill management
        and validation outsourcing services?
  a)  Work on success fee (50%)
  b)  Fixed Periodical Fee
  c)  Only interested in 1 visit each 4/5 years
Q14: Indicate the Five (5) most important attributes when
        outsourcing your telecommunications functions to external
        organisations
  a)  Quality Products
  b)  Flexibility
  c)  Easily Modifiable to meet individual needs
  d)  Low cost
  e)  Level of service delivery
  f)  People who know telecommunications
  g)  Good at non software services
  h)  Good marketing & promotion
Q15: What 'Return On Investment' (ROI) aspects are important to
        your company when outsourcing your telecommunications
        functions to external organisations?
  a)  Reducing current operational costs
  b)  Validation of billing data from the carriers
  c)  Call Profiling (to enable you to negotiate new
 tariffs with your preferred carrier)
  d)  Enterprise Reporting (Control/Monitor costs across
 the whole organisation regardless of number of
 carriers used)
  e)  Other  
Q16: What advertising & promotional mediums do you use to
        search for telecommunications outsourcing organisations?
  a)  Direct mail
  b)  Internet Search Engines
  c)  Yellow Pages
  d)  Trade magazines
  e)  Personal relationships / recommendation
  f)  Other     
Q17: Would you like to make any other comments on the
        telecommunications services/ marketing facilities which are
        required within your organisation?

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